Frequently Asked
Questions

Browse our shop, click any product to view full details, then click "Add to Cart." You can checkout securely using any major credit card, PayPal, or Shop Pay. You'll receive an order confirmation email immediately and a follow-up call from our delivery team to schedule your delivery window.

Yes — every item listed on our site is physically in stock and ready for pickup from our vendor partners. We do not list items that aren't available. Because our inventory is clearance and overstock, quantities are typically limited to 1 per item. Once it's sold, it's gone.

Absolutely. Many of our customers prefer to speak with someone before making a large purchase. Call us or send a message via our contact page and we'll walk you through the purchase process personally.

Yes. Add multiple items to your cart and check out together. White glove delivery is included on every item — there's no additional delivery fee even if you order several pieces at once.

White glove delivery means our team brings your furniture inside your home, places it in the room of your choice, assembles it if needed, and removes all packaging. It's not curbside — it's full in-home service at no extra charge.

Typically 7–14 business days from the date of your order. Our delivery team will contact you to schedule a convenient window before dispatching.

We deliver to all 48 contiguous states. Alaska and Hawaii are available — please contact us for a custom shipping quote.

There is no catch. White glove delivery is included in the price you see. We built the delivery cost into our pricing model so there are never surprises at checkout.

Contact us immediately and we'll make it right. Every piece is inspected before pickup and before delivery. In the rare event of damage, we'll arrange repair or replacement at no cost to you.

Directly from our brand partners — Theodore Alexander, Vanguard, Alden Parkes, Alden Home, Jonathan Charles, and Caracole. These are overstock, clearance, and discontinued pieces sourced straight from their warehouses.

All products are new. They are overstock or clearance pieces that have never been sold or used — they simply didn't sell at full retail or were replaced by a new collection.

Because we buy overstock and clearance inventory directly from brands at a significant discount and pass those savings to you. There's no showroom overhead, no middleman, and no retail markup.

Usually not. Our inventory is clearance and overstock — once an item sells, it's typically gone for good. If you see something you love, we recommend purchasing sooner rather than later.

Please contact us directly to discuss your situation. Because our inventory is clearance and each piece is unique, returns are handled on a case-by-case basis. We always aim to make it right.

Contact us as soon as possible. Cancellations are possible before pickup from the vendor warehouse. Once the item has been picked up and is in transit, cancellation may not be possible.

Our plans cover accidental damage including stains, spills, structural damage from drops or impacts, fabric rips and tears, and finish chipping or cracking. Normal wear and tear and pet damage are not covered. See full coverage details →

You can add a plan at checkout or within 30 days of your purchase by contacting us directly. Plans are priced at 8% (2-year) or 12% (5-year) of your item's purchase price.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and Shop Pay. Shop Pay Installments is also available for qualifying orders.

Yes — Shop Pay Installments allows you to split your purchase into 4 interest-free payments. This is available at checkout for qualifying orders. For larger purchases, contact us about additional financing options.

Yes. All transactions are processed through Shopify's secure checkout, which is PCI compliant. We never store your payment information.